FAQs
Below, I have compiled a list of the most frequent questions that I'm asked. If you can’t find what you are looking for, please feel free to ask.
How long does each therapy session take?
Do I need a referral?
Most sessions take 50-60 minutes. Couples and family sessions may be longer- please discuss at time of booking.
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Can I bring my partner and/or baby?
Absolutely, in fact we encourage you to. Many of our practitioners work from a whole family approach with you, your partner and your baby. You are also welcome to feed your baby in the clinic.
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For bereaved parents who have experienced a perinatal loss we encourage both parents to come in together. We are also mindful that it may be difficult seeing pregnant women and babies. If you would prefer not to wait in waiting area we can send a text message when your practitioner is ready so you can go straight in.
We also understand if you prefer to come on your own to and that's ok as well..
You do not need a referral to book an appointment with psychologists, however to be able to receive Medicare rebates with psychologists a GP Mental Health Care plan or other referral is required.
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You do need a referral for psychiatrist appointments.
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Is there a fee for services?
Yes there is a fee for services, this varies depending on the service being provided and because practitioners are independent, each have their own fee schedules.
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Psychologist fees* generally vary from $200 to $250 per session. Please feel free to discuss further at your time of booking.
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For Psychiatrist fees please contact reception.
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*fees subject to change
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Why see a psychologist or psychiatrist?
Seeing a psychologist or psychiatrist can be helpful for a variety of reasons, from having a place to debrief about life stressors, through to treatment for more specific concerns.
The aims of therapy for children and adults, is to provide a safe and confidential space to work on ways to improve emotional wellbeing.
I'm not sure who to book with?
We know it can be overwhelming to think about who to book with, and knowing whether to book with a psychologist or psychiatrist, or perhaps even whether to see both. It can helpful to look through the profiles for each of the practitioners for their areas of interests and experience. It can also be helpful to have a phone or email with our wonderful in-house admin team, who are skilled in sensitively exploring the areas of support you may need, and they have a comprehensive understanding of who may be a good fit for you.
What rebates are available?
There are a number of rebates available (after payment of full fee) for psychologist appointments:
Private Health Fund Rebates (check your fund for rates)
Medicare Rebates:
GP Mental Health Care Plan rebate per session for up to 10 sessions per calendar year:
$141.85 (Clinical Psychologist) or
$96.65 (Registered Psychologist)
Pregnancy Counselling Item- rebate of $65.75 per session for up to 3 sessions.
Psychiatrist appointments also have rebates available. Please contact for further information.
NDIS
Psychologists are also able to provide support to individuals who are self/plan managed. Fees are as per NDIS price guide.
Telehealth
Sessions can also be provided via Telehealth depending on service being delivered and practitioner. These can be undertaken via phone or via video consult.
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Please contact reception for further information.
Cancellation Policy
If, you need to cancel or postpone the appointment, we do require at least 48 hours/2 business days’ notice to avoid a 50% cancellation fee. If you or your Psychologist have COVID or cold/flu symptoms but feel well enough for your session we can revert to telehealth.